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Prior to joining CCHS, Upshaw served as President of Affinion Group and CEO of Global Engagement Solutions. During his tenure with Affinion group, Upshaw served in a variety of capacities with progressive responsibility, including five years as CEO of Affinion International where he lived and worked overseas. Upshaw’s other roles included CEO Global Financial Services, CEO, Affinion North America, and COO of Affinion Group. Upshaw holds a Master of Business Administration from Texas AandM University’s Mays Business School. Doug leads the Business to Business organization which serves the Financial Services, Insurance, Real Estate, Retail and Utility markets. His responsibilities include sales, marketing and client management in support of those businesses.

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01.14.2007 | 34 Comments

Andrea has a proven track record of guiding companies through cultural and digital transformations, and has a passion for delivering creative and innovative talent solutions. Throughout her career, Andrea has held senior level roles with well known brands including AutoTrader Group, General Electric Company/NBC, Belkin International, Inc. and ADT. Andrea received her Bachelor of Science Degree in Industrial and Labor Relations from Cornell University. Chris leads our marketing efforts, which includes overseeing our brand identity, external communications, online and offline direct response efforts, and corporate marketing initiatives. His focus will be on broadening distribution and product innovation as we work to transform our company and the home services industry by appealing to a broader range of consumer needs.

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01.14.2007 | 16 Comments

When opening a claim with HWA in June 20th, it took a while to get someone out here. First their only available time was 5 days from then, we called and got another company and they no call no showed for a scheduled appointment. Then we finally got a fantastic company out to look and quote the unit. It needs replacing, they filled the proper paperwork and we went on with our business. I was told it could take a week to get it approved with the part. 3 weeks pass. We have no part and we found out our claim was denied and we have to send out home inspection for our claim to be reviewed. I was told this on 7/16. I sent the home inspection while on the phone with Shaneka . I was told 24 48 hours, but I told them the house is 90 degrees every single day, can we speed this up?No. They cannot.